Returns & Refunds Policy
Last Updated: September 10th, 2026
At Bostie Bubbles, operated by Cristebra 15 LLC (“Bostie Bubbles,” “we,” “us,” or “our”), we want every order to arrive in good condition and contain the products you ordered.
This Returns & Refunds Policy explains how we handle returns, replacements, refunds, and claims relating to products purchased directly through www.bostiebubbles.com (the “Site”).
This Policy applies only to purchases made directly from Bostie Bubbles through the Site. Purchases made through third-party retailers or marketplaces are subject to the return and refund policies of the seller from whom the product was purchased.
1. All Sales Are Final
Except where otherwise required by applicable law, all sales are final.
We do not accept returns or provide refunds based on:
- change of mind;
- personal preference;
- ordering the wrong product or quantity;
- your dog not liking or accepting the product;
- dissatisfaction with taste, texture, smell, or other subjective characteristics;
- dissatisfaction with expected or perceived results; or
- other circumstances unrelated to a product being damaged, defective, incorrect, or missing from your order.
Because our products are intended for consumption by dogs, we do not accept returns of opened or used products, except where otherwise required by applicable law. Bostie Bubbles products are non-returnable because they are ingestible products intended for dogs.
Nothing in this Policy limits any rights or remedies that cannot be waived under applicable law.
2. Damaged, Defective, Incorrect, or Missing Products
If a product in your order arrives damaged, defective, incorrect, or missing, please contact us within seven (7) days of delivery.
Eligible claims will generally be resolved by providing a replacement of the affected product at no additional cost. A refund may be provided only when a replacement is not reasonably available, when we determine that a refund is the appropriate remedy, or where required by applicable law.
Replacement is our standard remedy for eligible claims involving shipping damage, defective products, incorrect products, or missing products.
Where a replacement is not reasonably available, where we determine that another remedy is appropriate, or where required by applicable law, we may provide a refund, credit, or other remedy as appropriate.
3. Packaging Damage
Shipping may occasionally result in minor cosmetic damage to external or secondary packaging.
Minor dents, scuffs, scratches, creases, or other cosmetic damage to external packaging do not automatically qualify for a replacement or refund when the product itself, its primary container, seal, and contents remain intact, safe, and suitable for their intended use.
If damage affects the primary product container, safety seal, product integrity, or the safe use of the product, please contact us within seven (7) days of delivery so that we can review the claim.
If you are uncertain whether a product is safe to use because of damage sustained during shipping, do not use the product until you have contacted us.
4. How to Submit a Claim
To request review of an issue with your order, contact us at:
Please contact us within seven (7) days of delivery for claims involving damaged, defective, incorrect, or missing products.
Your request should include sufficient information for us to identify the order and understand the issue.
We may request photographs of the product, packaging, shipping label, and/or other reasonable supporting documentation necessary to verify the claim.
Failure to provide information reasonably necessary to evaluate a claim may prevent us from processing the request, except where otherwise required by applicable law.
5. Claim Review and Approval
Submitting a claim does not automatically entitle you to a replacement, return, credit, or refund.
All claims are subject to review and approval by Bostie Bubbles.
We may review the information associated with your order, the circumstances of the claim, supporting documentation provided, shipping or delivery information, and other information reasonably necessary to evaluate the request.
Once our review is complete, we will inform you whether the claim has been approved and what remedy will be provided.
We reserve the right to deny claims that are fraudulent, abusive, unsupported, outside the applicable claim period, inconsistent with this Policy, or otherwise ineligible, except where a remedy is required by applicable law.
6. Do Not Return Products Without Authorization
Please do not send any product back to Bostie Bubbles.
For food safety and product integrity reasons, Bostie Bubbles does not accept physical returns of its ingestible products. If an eligible claim is approved, the affected product does not need to be returned. We may request photographs or other reasonable supporting documentation to verify the claim, except where otherwise required by applicable law.
Products sent to us without prior authorization may not be accepted or eligible for reimbursement of return shipping costs.
7. Replacements
When an eligible claim is approved for replacement, we will generally replace the affected product with the same product at no additional product cost.
If the same product is unavailable, we may offer an appropriate alternative, credit, refund, or other remedy.
Replacement availability may depend on inventory and other circumstances.
A replacement provided under this Policy does not create a new right to return or refund an otherwise non-refundable purchase, except where required by applicable law.
8. Refunds
Bostie Bubbles does not provide refunds solely because a customer changes their mind, no longer wants a product, their dog does not like the product, or the customer is dissatisfied with expected or perceived results.
For eligible product or order issues, our standard remedy is replacement.
A refund may nevertheless be provided when:
- a replacement is not reasonably available;
- we determine, after reviewing the circumstances, that a refund is the appropriate remedy;
- an order cannot be fulfilled or delivered as required;
- another Bostie Bubbles policy expressly provides for a refund; or
- a refund is required by applicable federal or state law.
If a refund is approved, it will generally be issued to the original payment method used for the purchase, unless another method is required or agreed upon.
Processing times after a refund is issued may vary depending on the bank, card issuer, or payment provider.
9. Shipping Charges
Original shipping charges are generally non-refundable, except where the refund results from an error by Bostie Bubbles, an eligible order or product issue, or where otherwise required by applicable law.
10. Subscription Orders
Orders generated through a Bostie Bubbles subscription are subject to this Returns & Refunds Policy in the same manner as one-time purchases.
Pausing or cancelling a subscription does not automatically cancel or refund an order that has already been processed.
To prevent future subscription orders, you must pause or cancel your subscription in accordance with the subscription-management options available through your account and our Terms of Service.
If a subscription order has already been processed, any request relating to that order will be evaluated under this Policy and applicable law.
11. Promotions, Bundles, and Discounted Products
Products purchased as part of a promotion, bundle, discount, or special offer are subject to this Policy unless different return or refund terms were expressly disclosed as part of that offer.
Where a remedy involves only part of a bundle or promotional purchase, any refund or credit, if applicable, may be calculated based on the amount actually paid and the allocation of discounts across the applicable products.
12. Suspected Fraud or Abuse
We reserve the right to review and, where permitted by applicable law, reject claims that we reasonably believe involve fraud, abuse, repeated misuse of this Policy, false information, manipulated documentation, or other improper conduct.
We may also limit future purchases or remedies in cases of demonstrated abuse, subject to applicable law.
Nothing in this section limits legitimate consumer rights or remedies available under applicable law.
13. Rights Under Applicable Law
This Policy is intended to establish Bostie Bubbles’ commercial return, replacement, and refund practices. It is not intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded, restricted, or waived.
Certain states may provide consumers with additional rights relating to defective, damaged, misrepresented, undelivered, or otherwise nonconforming products.
Where applicable law provides you with rights that are more protective than this Policy, applicable law will control.
14. Changes to This Policy
We may update this Returns & Refunds Policy from time to time to reflect changes to our business practices, products, fulfillment processes, or applicable law.
When we make changes, we will update the “Last Updated” date at the top of this Policy.
The policy applicable to an order will be determined in accordance with applicable law and the terms presented in connection with the purchase.
15. Contact Us
If you have questions about this Returns & Refunds Policy or need to report an issue with an order, please contact us at:
Bostie Bubbles
Operated by Cristebra 15 LLC
Miami, Florida, USA
woofwoof@bostiebubbles.com
